FREQUENTLY ASKED QUESTIONS

This section lists the most commonly asked questions about MainStreet, our products and technologies. If your query is not answer satisfactorily by the answers below, please contact MainStreet through the Contact Us tab on this web site.

What does MainStreet do?

MainStreet provides a number of eCommerce, mCommerce and Point of Sale technologies which provide online and mobile Merchants with the ability to authorise any electronic payment in any location. We are an online and mobile business' one stop shop for all their mobile payment needs, providing everything from assistance in establishing a merchant facility, to supplying the equipment plus financing, to providing support for as long as the MainStreet merchant facility is active. A strong value added proposition for the use of this technology supplied by MainStreet, is the addition of “smart loyalty” products, which are customised or “white labelled” for each Merchant to enrol and offer additional loyalty offers to their own customers at the point of sale or online. This added value service offers point of sale Merchants the ability to “extend their floor space……into cyberspace”, thus providing opportunities to expand sales and increase repeat business from profiled and happy customers.

When was the MainStreet eCommerce Community started?

The MainStreet eCommerce and mCommerce Online Community concept was founded over 12 years ago and the point of sale technology deployed by MainStreet was acquired throughout this period from a specialist banking software-house working with all the major Australian banks. MainStreet now releases and operates its own EFTPOS Terminal and FEP secure transaction payment gateway or switch. Armed with this strategic technology, MainStreet developed a number of ancillary services being a specialised Shopping Mall called MainStreetMalls (www.mainstreetmalls.com) which offers an array of products and services for global distribution and can be “white labelled” by our clients and its categories are available for use and addition to any Merchants shopping experience. In addition, MainStreet has developed a Market, called MainStreetMarkets (www.mainstreetmarkets.com.au) where cardholders can Buy, Sell, Swap and Trade their own goods and services. This online sellers and buyers Market too, can be “white labelled” for Merchants and has one big difference to online Auction sites, it has no timeline for Buyers to abide by and acts for the Seller as a large “garage sale”.

Where can I get MainStreet eCommerce, mCommerce and EFTPOS products?

All MainStreet products and services are available both directly from MainStreet and through this secure website. Either complete your order safely online or contact MainStreet to speak to a friendly assistant.

What's required to open an MainStreet Merchant facility?

To open an MainStreet Merchant facility an Applicant must have:

1. a registered business or company (ABN, ACN or Sole Trader);

2. a valid bank account;

3. trading history of more than 6 months.

We will help you with the rest including establishing your Merchant facility at the point of sale and online, supplying your equipment and providing ongoing technical support. You can download the entire set of mPOS™ Merchant Application forms directly from this website by going to Support / Merchant Forms, including Terms & Conditions.

Is the MainStreet mobile payment solution expensive?

NO. The MainStreet mPOS™ is the most cost effective and affordable mobile payment solution available on the market. In addition, MainStreet also offers the most flexible ownership options anywhere with outright purchase, finance and rental available to approved merchants. In many cases acquisition f this hardware can be bundled within an advertising campaign or rolled into your Merchant Loyalty Program, making it cost neutral.

How safe is the MainStreet mPOS?

Our motto is: "If it says approved, You'll get paid." The MainStreet mPOS™ exceeds the highest security requirements for mobile payment processing and has received bank certification since it was first released in 1994. In addition, mobile network compliances were achieved for our GSM/GPRS payment device technologies. Banking certifications have also been achieved for the USA, EU and ASIA.

What is a “reversal”

Recovery-reversal is a complex banking process, which ensures that you do not lose any money or double charge your clients when a financial transaction is not successfully completed. “Reversals” apply ONLY to financial transactions and are caused by time outs due to network being down before or after the financial transaction was sent, or due to acquiring bank being not available to receive, process or respond to your transaction, or due to printer failure to print receipts. Once the cause has been eliminated, the terminal will automatically send the “Reversal” to notify the acquiring bank, before a new financial transaction is processed or you initiate a Settlement. The result is the cancellation of the original (failed) transaction.

Can MainStreet help me trade online with my own Shopping Mall?

MainStreet can provide a completely white labelled online Shopping Mall or Market including a number of Categories which you can chose from to “pad out” your own online Store when you may not have enough products or services of your own. This product included a complete eWallet payment system to add additional security to your online Store as well as Merchant facilities so you can accept credit, debit and other stored value cards, such as Visa, Mastercard, Amex and Dinners Club cards.